Being in the field of audio
I require a lot of equipment, equipment I expect to work and last long. I went
to Guitar Center a few times and received faulty equipment that was either
already broken or broke within a few days of just regular use. Now, of course I
was granted full refunds and all was fine but this made me never want to trust
Guitar Center ever again. However luckily after being dragged down one last
time I coincidentally was just asking questions about certain equipment and
little did I know I was talking with the General Manager of Guitar Center, there
in Town Square. He was awestruck about my experiences and was determined to
make right how I was wronged. I ended up buying about $3000.00 worth of
equipment, but with his help he slashed most of the prices down as much he
could and gave me the pro insurance coverage for free. Since then I have been
back to buy more gear and could not be happier. Whenever I arrive if the GM is
there he still remembers me and makes sure I get taken care of while shopping.
"'Customer-service reps are trained to look on at least three rival Web sites if a shopper asks for specific shoes that Zappos doesn’t have in stock and refer customers accordingly. 'My guess is that other companies don’t do that,” Hsieh says. 'For us, we’re willing to lose that sale, that transaction in the short term. We’re focused on building the lifelong loyalty and relationship with the customer.'"
"'Customer-service reps are trained to look on at least three rival Web sites if a shopper asks for specific shoes that Zappos doesn’t have in stock and refer customers accordingly. 'My guess is that other companies don’t do that,” Hsieh says. 'For us, we’re willing to lose that sale, that transaction in the short term. We’re focused on building the lifelong loyalty and relationship with the customer.'"
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